Terms and Conditions

  • Our UK prices are heavily subsidised through UK fundraising and typically reflect under half of our actual production costs.
  • For non-UK prices and shipping costs, please e-mail us office@bagbooks.org.
  • Our multi-sensory books are hand-made to order so please allow up to 6 weeks for delivery.
  • We are able to issue pro-forma invoices should this help with budgets.
  • All our multi-sensory books and the DVD are subject to VAT at the Standard Rate. However, purchasers of multi-sensory books for use by a named individual may be entitled to claim a VAT exemption – please ask us for a declaration form or download it here and send it in with your order.


The Distance Selling Regulations generally apply to sales to non-business buyers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there is no face-to-face contact between the seller and the buyer before the contract is made. The Distance Selling Regulations usually cover sales made over the internet.

Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges.

However, we require the buyer to pay for the cost of returning the item to us.

Faulty items

Under the Sale of Goods Act 1979 (as amended), items sold by business sellers to non-business consumers must be:

  • of 'satisfactory quality’
  • ‘as described’
  • ‘fit for purpose'

If an item we sell doesn't conform to these criteria, the buyer has the right to request money back within a "reasonable time" depending on use.

In addition, the Sale and Supply of Goods to Consumers Regulations 2002 gives consumers a right to a repair or replacement where goods turn out to be faulty.

Where items need replacing due to normal wear and tear, Bag Books offers an "at cost" replacement item service if the goods are still in stock.

Items damaged in the post

When a business sells an item to a consumer, the default position is that any loss or damage to the item that occurs in transit is the responsibility of the business. Bag Books will replace items lost or damaged in the post as a matter of course.