Returns
The Distance Selling Regulations generally apply to sales to non-business buyers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there is no face-to-face contact between the seller and the buyer before the contract is made. The Distance Selling Regulations usually cover sales made over the internet.
Under the Distance Selling Regulations, buyers have a period of 7 working days after the date of delivery within which they can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges.
However, we require the buyer to pay for the cost of returning the item to us.
Faulty items
Under the Sale of Goods Act 1979 (as amended), items sold by business sellers to non-business consumers must be:
- of 'satisfactory quality’
- ‘as described’
- ‘fit for purpose'
If an item we sell doesn't conform to these criteria, the buyer has the right to request money back within a "reasonable time" depending on use.
In addition, the Sale and Supply of Goods to Consumers Regulations 2002 gives consumers a right to a repair or replacement where goods turn out to be faulty.
Where items need replacing due to normal wear and tear, Bag Books offers an "at cost" replacement item service if the goods are still in stock.
Items damaged in the post
When a business sells an item to a consumer, the default position is that any loss or damage to the item that occurs in transit is the responsibility of the business. Bag Books will replace items lost or damaged in the post as a matter of course.
Privacy Statement
Bag Books is committed to protecting the privacy of those who visit our websites. Any personal details you supply to Bag Books via e-mail from our website, including any sensitive data, will only be used by Bag Books and will not be made available to any Third Party without your permission. Bag Books subscribes fully to the Data Protection Act (1998) and the E-communications Act (2003). However, you should be aware that if you use standard e-mail for communication with Bag Books, we cannot guarantee that it remains confidential whilst in transit.
Bag Books does collect standard log files on its web server. These log files do not collect personal data but rather collect information which assists us in assessing the use and usability of this website. This information may include the IP address of your computer but Bag Books will not attempt to trace that IP address to you personally, nor will it allow that information to be tracked by outside agencies.
This privacy policy only covers our own website; links within this site to external websites are not covered by this policy.
Copyright Statement
No images reproduced on this site come from an unknown source, if we have not received permission to use them, or they do not come from a Free Source, then we will not use them.
All Award Sites images used on this site are reproduced with the permission of Award Sites who are the copyright owners. All copyright for Awards won, and any membership graphics displayed on this site, are reproduced unaltered, and belong to their respective organisations.
Any compliance logos used on this site are in line with that organisations declared policy.
This website and the materials on it are owned by Bag Books. The information and materials on this website may be printed and used for personal purposes only. You may electronically copy or print materials and pages from this website for such purpose only and without alteration, addition or deletion. Any other use requires the express written permission of Bag Books. All rights reserved.
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